Privacy Policy - Gold Lotus Massage & Spa

Introduction

Welcome to Gold Lotus Massage & Spa. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Information We Collect

We may collect, use, store and transfer different kinds of personal data about you:

Identity Data: Name, username, date of birth
Contact Data: Email address, phone number, billing address
Technical Data: IP address, browser type, device information
Usage Data: Information about how you use our website and services
Marketing Data: Your preferences in receiving marketing communications

How We Use Your Information

We use your personal data for the following purposes:

To register you as a new customer
To process and deliver your orders
To manage payments, fees, and charges
To communicate with you about our services
To provide customer support
To improve our website and services
To comply with legal obligations

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

Security Measures: SSL encryption, secure servers, regular security audits, and access controls.

Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. You can set your browser to refuse cookies, but this may affect your ability to use our website.

Third-Party Services

We may share your data with third-party service providers who perform services on our behalf, such as:

Payment processors (SSLCommerz, bKash, etc.)
Hosting providers
Email service providers
Analytics providers (Google Analytics)
Social media platforms (Facebook, for chatbot services)

Your Rights

Under data protection laws, you have the following rights:

Right to Access

Request copies of your personal data

Right to Rectification

Request correction of inaccurate data

Right to Erasure

Request deletion of your personal data

Right to Object

Object to processing of your data

Facebook Chatbot Data

If you interact with our Facebook Chatbot, we may collect:

Your Facebook user ID and name
Messages you send to our chatbot
Your interactions and preferences

This data is used solely to provide chatbot services and improve user experience. We do not share this data with third parties except as required by law.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: goldlotusmassagespa@gmail.com

Phone: +8801711337542

Address: 490 Mendocino Ave, Suite 205, Santa Rosa, California 95401

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.